The Frugl Grocery app has been created to support multiple popular methods of authentication to make it easy to log in and use the app. Frugl Grocery uses external authentication provides not just for ease of use but also to ensure that we never have access to your passwords.
In the case of Facebook we conform to how Facebook will provide an authentication token to say that you are validated as far as Facebook is concerned. On mobile devices Facebook strongly recommends the use of the official Facebook app to provide this authentication to other apps on your phone that also use Facebook login.
Should you have an issue with logging in with Facebook while using the Frugl Grocery app we recommend one of the following resolutions:
- Try opening the Facebook app before attempting to login with the Frugl Grocery login with Facebook option
- If unsuccessful, try logging out and logging back into your Facebook account on the Facebook app before trying to the Frugl Grocery app again
- If still unsuccessful, try uninstalling and reinstalling the Facebook and/or Frugl Grocery app
- Special Note for Facebook Users who also are Facebook Page Owners – The Facebook App now allows you to switch between your user account and your page account. If you attempt to log in to an app like Frugl Grocery using the Facebook login option while your Facebook App has your page account active instead of your user account you may see this problem consistently. If this is the case you may need to repeat the steps above but make sure your user account is active in the Facebook app before attempting to use the login with Facebook option in Frugl Grocery.
If you are still unable to log into the Frugl Grocery app using Facebook we recommend using one of the other login methods available. If you already have an existing account providing the existing account is using the same email address as the other login method you use instead the Frugl Grocery app will associate you to the same account.
As an example, if your Facebook account and Google accounts are both using the same email address then using either of these login options will let you access the same account under the Frugl Grocery app